Return Policy
We want you to be completely satisfied with your purchase from [Your Store Name]. If for any reason you are not satisfied with your product, you may return it within 30 days of purchase, subject to the following conditions:
1. Eligibility for Return:
– Products eligible for return must be unused, unopened, and in their original packaging.
– Soap, candles, wax melts, and similar products must be in their original condition and free from any signs of use.
2. Return Process:
– To initiate a return, please contact our customer service team at shop@threearrows.us within 30 days of receiving your order.
– Provide your order number and details of the product(s) you wish to return.
– Our customer service team will guide you through the return process and provide you with a return authorization if your product is eligible.
3. Return Shipping:
– Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
– We recommend using a trackable shipping service for your return to ensure its safe and timely arrival.
4. Refunds and Exchanges:
– Once we receive your returned item(s) and verify their eligibility, we will process a refund to your original payment method.
– If you prefer an exchange, please let us know, and we will arrange for the replacement item(s) to be sent to you.
5. Exceptions:
– Personalized or custom-made products may not be eligible for return unless they are defective or damaged upon arrival.
– Clearance or sale items are final sale and cannot be returned unless defective.
6. Contact Us:
– If you have any questions or need further assistance regarding returns, please contact our customer service team at shop@threearrows.us.
Terms of Use
Welcome to Three Arrows US LLC! By accessing and using our website, you agree to comply with the following terms and conditions:
1. Use of Website: Our website is intended for personal, non-commercial use. You may not use our website for any unlawful or prohibited purposes.
2. Intellectual Property: All content on our website, including but not limited to text, images, logos, and graphics, is the property of Three Arrows US LLC and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without prior written permission.
3. Product Information: We strive to provide accurate and up-to-date information about our products. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions or information on our website.
4. Product Purchases: By placing an order on our website, you agree to pay the specified price for the products and any applicable taxes and shipping fees. We reserve the right to cancel or refuse any orders at our discretion.
5. User Accounts: If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.
6. Privacy Policy: Our Privacy Policy governs the collection, use, and disclosure of personal information provided by users of our website. Please review our Privacy Policy to understand how we handle your information.
7. Disclaimer: We make no representations or warranties of any kind, express or implied, regarding the operation of our website or the information, content, materials, or products included on our website. You use our website at your own risk.
8. Limitation of Liability: Three Arrows US LLC, its directors, officers, employees, or affiliates will not be liable for any damages arising from the use of our website or the products purchased through our website, including but not limited to direct, indirect, incidental, punitive, or consequential damages.
9. Governing Law: These terms and conditions are governed by the laws of the State of Tennessee, United States. Any disputes arising from these terms and conditions will be resolved in the courts of Knoxville, Tennessee.
By using our website, you acknowledge that you have read, understood, and agree to abide by these terms and conditions. If you do not agree with these terms, please refrain from using our website. Thank you for choosing Three Arrows US LLC!
Privacy Policy
At Three Arrows US LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services.
Information We Collect:
– Personal Information: When you make a purchase or create an account, we may collect your name, email address, shipping address, billing information, and other relevant details.
– Payment Information: We securely process payments through trusted third-party payment processors. We do not store or have access to your credit card details.
– Device Information: We may collect information about your device, including IP address, browser type, operating system, and browsing history, to improve our services and website functionality.
– Cookies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content and advertisements.
How We Use Your Information:
– Order Fulfillment: We use your information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.
– Marketing and Advertising: With your consent, we may use your information to send promotional emails, newsletters, and targeted advertisements through platforms such as Facebook, Google Ads, Pinterest, and Twitter.
– Website Improvement: We analyze user behavior and website performance data to optimize our website, products, and services, and to enhance your overall experience.
Information Sharing and Disclosure:
– We may share your information with trusted third parties, such as payment processors, shipping carriers, and marketing service providers, to facilitate order processing, delivery, and marketing campaigns.
– We do not sell or rent your personal information to third parties for their marketing purposes.
Data Security:
– We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
– However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Privacy Choices:
– You have the right to access, update, or delete your personal information by contacting us at shop@threearrows.us.
– You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
Children’s Privacy:
– Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy:
– We may update this Privacy Policy periodically. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.
By using our website and services, you consent to the collection, use, and processing of your information as described in this Privacy Policy. If you have any questions or concerns about our privacy practices, please contact us at shop@threearrows.us.